Porcelain Limited Warranty
Residential & Commercial
We provide every GMI customer with a 10 year limited warranty on our Porcelain materials. The option to repair or replace the material is at the sole discretion of Genuine Materials Inc. Please be informed that our material color or design may vary from our website photos or samples.
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The GMI customer is responsible to do a visual inspection of all materials at the time of pick up or delivery.​
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1. Warranty Coverage
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Genuine Materials Inc. warrants that all porcelain products are free from defects in materials and workmanship under normal use and service conditions.
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2. Warranty Duration
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This warranty is valid for a limited period of time, 10 years, from the date of purchase.
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3. Proper Uses of Porcelain Slabs Porcelain slabs are designed for the following applications:
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Countertops: Ideal for kitchen and bathroom surfaces due to their durability and resistance to heat and moisture.
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Backsplashes: Suitable for kitchen and bathroom backsplashes, providing both aesthetic appeal and easy maintenance.
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Wall Cladding: Can be used for interior and exterior wall applications, offering a stylish and weather-resistant finish.
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Flooring: Recommended for residential and commercial flooring where high traffic and durability are required.
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Tabletops and Furniture: Can be used for tabletops and other furniture items that require a sturdy, easy-to-clean surface.
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4. What is Not Covered This warranty does not cover:
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Improper installation or fabrication by an installer / fabricator
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Improper use and/or maintenance of the product, or failure to follow recommended maintenance and care guidelines
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Damage resulting from improper installation or handling
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Any act or omission which might be reasonably expected to damage the product, including but not limited to; falling objects, abuse, neglect, fire, exposure to extreme temperature, or accident
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Normal wear and tear
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Normal design or color variation from samples or website photos
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5. Limitation of Liability
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Genuine Materials Inc. shall not be liable for any incidental or consequential damages resulting from the use of the porcelain products.
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This 10 year limited warranty does not apply if the care and maintenance we have recommended is not adhered to.
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Please contact our Sales Representatives for more information regarding our Warranty and Return Policy.
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TECHNICAL MANUALS
